Shipping and Returns

We are working hard to mitigate fulfillment and shipping delays during this holiday season. Please allow extra time for your order to arrive.

Shipping (US)

Free Shipping on orders over $95
$7 Flat Rate Shipping


Shipping (Canada)
*Please note International orders may be subject to local customs duties & taxes.

Returns and Exchanges

We hope you love your Onsen towels. But if for any reason you’re not entirely satisfied, it’s super simple to return with our 60 day returns policy.

Within 60 days of receiving your Onsen towels, simply send back the items that you want to return and we will replace them or refund the amount you paid for the item. You are responsible for the cost of shipping the item back to our warehouse in Utah. 

To start a return or exchange, click here.